Terms of service

These Terms of Service apply to contracts between David Krupka using the business designation ARVN (“ARVN”, “we”) and users of arvn.app. Production contracting is disabled while these fields remain unverified. Conflicting customer terms apply only if we expressly agree to them.

A consumer is a natural person acting mainly outside their trade or profession. A trader is a natural or legal person acting in the course of its commercial or professional activity.

ARVN provides a web-based platform for configuring and operating Discord community functions, including onboarding, moderation, creator notifications, private spaces, support workflows, activity systems and optional AI features. The exact features, limits, compatibility, price and billing cycle shown on the relevant product and checkout page form part of the contract.

Third-party services such as Discord, Stripe, TikTok, Twitch and AI providers are not controlled by ARVN. Their availability and rules may affect individual functions. PayPal is not currently enabled and will require updated disclosures before it is offered.

You must be at least 16 years old to register or purchase. ARVN records a self-declaration, not an identity-verified birth date, and currently offers no parental-consent workflow. You must provide accurate information, keep credentials confidential and promptly report suspected unauthorised access. You may connect and manage only Discord servers and third-party accounts for which you have the necessary authority.

Product displays are invitations to place an order. Before submitting an order, you can review and correct the selected service, server, term and price. By using the button clearly indicating a payment obligation, you submit a binding offer. The contract is formed when we display or email an order confirmation or activate the paid service, whichever occurs first. We provide the contract terms on a durable medium.

The contract language is German. An English version is offered for convenience on request; in the event of any discrepancy, the German version prevails. We store the contract information in the customer account for the period required to administer the contract.

Prices and whether they include German VAT are shown before purchase. The checkout must state the final total price, VAT treatment, billing cycle and all recurring charges consistently with the operator's actual tax status. The current sandbox payment provider is Stripe. Live payments are disabled. PayPal is not currently offered. Payment is due when stated in the order flow.

AI credits are units used only for eligible ARVN functions. They are not money, cannot be transferred or redeemed for cash and expire only if this is clearly disclosed before purchase. Statutory rights remain unaffected.

The initial term, approved renewal behavior and cancellation boundary must be displayed before purchase. Monthly renewal, proposed fixed three- and six-month renewals, and the proposed monthly continuation after a twelve-month initial term remain subject to the policy and legal-approval gates. No unapproved policy forms part of a customer contract. Live checkout remains disabled.

You can cancel through the permanently accessible Cancel contracts page or through your account. Cancellation does not require a reason. The right to terminate for cause remains unaffected. We confirm an online cancellation electronically and state when the contract ends.

Consumers generally have a statutory 14-day right of withdrawal for distance contracts. The separate withdrawal information and model form apply. Cancellation ends future recurring performance; withdrawal reverses the contract under the statutory conditions.

Refunds are assessed under statutory rights and the facts of the individual payment. ARVN does not apply a blanket “no refunds” rule. A cancellation normally prevents the next renewal but does not itself reverse the already-paid current term. A valid withdrawal, defect remedy, duplicate charge, unauthorised payment or other statutory claim is handled under the applicable rules.

AI credits are usage units, not stored money. Any treatment of used or unused credits during a refund must follow the applicable statutory rights, the payment evidence and the credit terms shown when the contract was concluded.

You must comply with applicable law and the rules of connected platforms. In particular, you must not:

• upload or distribute unlawful content or infringe third-party rights;
• use ARVN for harassment, fraud, spam, unauthorised surveillance or circumvention of platform safeguards;
• attempt to access other accounts, servers, systems or data without authorisation;
• interfere with service integrity, reverse engineer protected components where prohibited, or overload the service; or
• submit confidential credentials or unlawfully obtained personal data to AI features.

You are responsible for configuring notices, permissions, retention and human review appropriate for your Discord community.

We provide the service with the availability agreed in the product description. Temporary restrictions may occur for necessary maintenance, security, capacity or events outside our reasonable control. We will give reasonable advance notice of foreseeable material restrictions where practicable.

For consumers, statutory rules on digital products apply, including conformity, remedies and necessary updates. We may change a continuously supplied digital service beyond what is necessary to maintain conformity only where the contract permits, there is a valid reason, no additional cost arises and the consumer is informed as required by law. Statutory termination rights remain unaffected.

We may proportionately restrict access where necessary to address a material breach, security threat, unlawful use, non-payment or binding third-party/platform requirement. Where reasonable, we will warn you and allow a remedy before suspension. Either party may terminate for cause under statutory law.

AI-generated text, classifications and configuration proposals may be incomplete or inaccurate and do not replace human review. Users remain responsible for reviewing proposed changes and ensuring they are appropriate and lawful for their community. Actions capable of modifying Discord configuration require the authorisation and validation steps presented by ARVN; users must not attempt to bypass them.

ARVN does not guarantee that automated moderation detects every harmful message or avoids every false positive. AI availability depends on plan entitlements, available credits and third-party model providers. Prohibited or abusive use may be restricted proportionately under section 10.

ARVN and its software, branding and documentation remain protected by intellectual property law. For the contract term, you receive a non-exclusive, non-transferable right to use the service as agreed. You retain rights in content you submit and grant us only the rights necessary to host, process and transmit it for providing and securing the service.

We are liable without limitation for intent and gross negligence, injury to life, body or health, guarantees expressly assumed, fraudulent concealment and liability under the German Product Liability Act. For slight negligence in breach of an essential contractual obligation, liability is limited to the foreseeable damage typical for the contract. Essential obligations are those whose performance enables proper performance of the contract and on which the customer may regularly rely. Otherwise, liability for slight negligence is excluded. Mandatory consumer and digital-product rights remain unaffected.

Details of personal-data processing are set out in our Privacy Policy. If a business customer submits personal data for which it is the controller and ARVN acts as processor, the parties must conclude any data processing agreement required by Art. 28 GDPR before that processing begins.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice does not deprive them of mandatory protection under the law of their habitual residence. Statutory rules on jurisdiction apply.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

If an individual provision is invalid, the remaining provisions remain unaffected; the statutory provision applies in its place. We may amend these terms for future contracts. Changes to continuing contracts require a valid contractual or statutory basis and will be communicated with reasonable notice and information about any right to reject or terminate.